Privacy Policy

1. Introduction

Welcome to Chicnpert.com (“Chicnpert,” “we,” “us,” or “our”).

At Chicnpert, we respect your privacy and are committed to protecting your personal information. We operate an India-based e-commerce website offering FMCG products, groceries, food products, personal care items, wellness products, and other consumer goods to customers in India and internationally.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase products, subscribe to marketing communications, or contact our customer support team.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We Collect

We may collect the following categories of personal information.

A. Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping and delivery address

• Country, state, city, and postal code

• Account login information

• Order history and purchase details

• Customer support communications

B. Payment Information

When you purchase products from Chicnpert.com, payment information is processed through our authorized third-party payment service providers.

Depending on the payment method, this may include:

• Payment method and transaction reference

• Billing details

• Payment status

• Transaction amount and currency

• Limited payment verification information

Payment providers may collect additional financial information directly under their own privacy policies.

We do not intend to store complete payment card numbers or card security codes on our website servers.

C. Automatically Collected Information

When you browse our website, we and our authorized technology providers may collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited

• Date and time of visits

• Referral sources

• Product searches and browsing activity

• Shopping cart interactions

• Cookie identifiers

• Website performance and diagnostic information

This information helps us operate, secure, analyze, and improve our website.

3. How We Use Your Personal Information

We collect and process personal information for legitimate business purposes, including:

Order Processing and Fulfillment

To confirm purchases, process payments, prepare invoices, arrange shipping, provide tracking information, and deliver products.

Customer Support

To respond to inquiries, resolve complaints, handle damaged-product claims, and process eligible refunds or replacements.

Website Improvement

To analyze website traffic, identify technical problems, improve navigation, and enhance the customer shopping experience.

Marketing and Promotions

To send promotional offers, product updates, newsletters, and other marketing communications where permitted by law.

Fraud Prevention and Security

To detect suspicious transactions, prevent unauthorized access, protect customer accounts, and reduce fraudulent activity.

Legal and Regulatory Compliance

To maintain records, comply with tax requirements, respond to lawful requests, and fulfill applicable legal obligations.

We process personal information only where an appropriate legal basis applies, such as contractual necessity, consent, compliance with legal obligations, or legitimate interests where permitted.

4. Cookies and Tracking Technologies

Chicnpert.com may use cookies and similar technologies to provide essential website functionality and improve customer experience.

Essential Cookies

These cookies support important website functions, including:

• Shopping cart management

• Checkout functionality

• Account authentication

• Security and fraud prevention

• Session management

Analytics Cookies

Where enabled, analytics tools such as Google Analytics may help us understand visitor behavior, traffic sources, popular products, and website performance.

Advertising Cookies

Where enabled, advertising technologies such as Google Ads may help us measure advertising performance, understand conversions, and display relevant advertisements.

Preference Cookies

These may remember language, currency, and other shopping preferences.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

Non-essential cookies will be used only with consent where applicable law requires it. Disabling certain cookies may affect website functionality.

5. Google Analytics and Google Ads

Chicnpert.com may use Google Analytics, Google Ads, and related measurement services.

These technologies may process information about:

• Website visits

• Product page interactions

• Shopping cart activity

• Purchases and conversion events

• Advertising interactions

• Device and browser information

We use this information to understand website performance, measure advertising effectiveness, and improve marketing campaigns.

Where legally required, we will obtain consent before using advertising or analytics cookies.

You may learn more about Google’s privacy practices at:

https://policies.google.com/privacy

6. Sharing Your Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business.

Payment Service Providers

To process payments, verify transactions, manage refunds, and prevent payment fraud.

Shipping and Logistics Partners

To deliver your orders, we may share relevant information such as your name, delivery address, phone number, and shipment details with authorized courier and logistics providers.

Website Hosting and Technology Providers

Our hosting, e-commerce, security, email, and technical service providers may process limited personal information to maintain website functionality.

Marketing and Analytics Providers

Where permitted, we may share limited information with analytics and advertising service providers to measure performance and improve marketing.

Legal Authorities

We may disclose information where legally required, including responding to lawful government requests, court orders, or regulatory obligations.

We do not sell customers’ personal information for monetary consideration. Certain advertising disclosures may nevertheless qualify as a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

7. International Data Transfers

Chicnpert.com operates from India and serves customers worldwide.

Your personal information may be processed in India or other countries where our authorized service providers operate.

These countries may have different data protection laws from those in your country of residence.

Where legally required, we implement appropriate safeguards for international transfers, which may include contractual protections and other approved transfer mechanisms.

We will comply with applicable restrictions on transferring personal information across national borders.

8. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.

These measures may include:

• HTTPS and SSL/TLS encryption

• Restricted administrative access

• Secure payment processing

• Website security monitoring

• Regular software and plugin updates

• Access controls and authentication

• Data backup and recovery procedures

Despite our efforts, no online system or method of electronic transmission is completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and should contact us if they suspect unauthorized account activity.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including:

• Processing and delivering orders

• Maintaining customer accounts

• Handling returns, refunds, and disputes

• Complying with tax and accounting obligations

• Preventing fraud

• Meeting legal and regulatory requirements

Order and transaction records may be retained for periods required under applicable tax, accounting, and consumer protection laws.

Marketing information is retained until consent is withdrawn or it is no longer required, subject to applicable legal obligations.

When information is no longer necessary, we will delete, anonymize, or securely dispose of it, unless further retention is legally required.

10. Your Privacy Rights

Depending on your country or region, you may have rights regarding your personal information.

These may include:

• Right to Access: Request information about personal data we hold.

• Right to Correction: Request correction of inaccurate or incomplete information.

• Right to Deletion: Request deletion of eligible personal information.

• Right to Withdraw Consent: Withdraw previously given consent where processing is based on consent.

• Right to Object: Object to certain processing activities, including direct marketing.

• Right to Data Portability: Request a portable copy of eligible personal information.

• Right to Restrict Processing: Request restrictions on certain uses of your information.

• Right to Complain: Submit a complaint to an applicable data protection authority.

Some rights are subject to exceptions, identity verification, and legal requirements.

To exercise your rights, please contact us through our website’s Contact Us page.

11. Privacy Rights for European Customers

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar privacy protections, additional rights may apply.

Where applicable, we process your personal data under an appropriate lawful basis and provide the rights available under relevant data protection legislation, including the GDPR or UK GDPR.

You may have the right to access, rectify, erase, restrict, or object to certain processing of your personal information.

You may also have the right to withdraw consent, request data portability, and lodge a complaint with your local supervisory authority.

We will honor applicable privacy rights and respond to verified requests within legally required timeframes.

12. Privacy Rights for United States Customers

Customers residing in certain US states, including California, may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to our business, these rights may include:

• Knowing what personal information is collected and disclosed.

• Requesting access to personal information.

• Requesting correction or deletion.

• Opting out of qualifying sales or sharing of personal information.

• Opting out of certain targeted advertising activities.

• Receiving equal treatment for exercising privacy rights.

Where required, we will provide appropriate mechanisms for submitting and managing these requests.

13. Children’s Privacy

Chicnpert.com is intended for customers who are legally permitted to purchase products online.

We do not knowingly collect personal information directly from children for independent marketing or account registration purposes without any consent required by applicable law.

If we discover that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise lawfully process that information.

Parents or legal guardians may contact us if they believe their child’s information has been collected improperly.

14. Email Marketing and Promotional Communications

Customers may receive transactional communications related to their orders, including:

• Order confirmations

• Payment receipts

• Shipping notifications

• Delivery updates

• Refund information

• Customer service messages

Where permitted by law, we may also send promotional communications about new products, discounts, and special offers.

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages or by contacting us.

Unsubscribing from promotional emails will not prevent necessary order-related or service communications.

15. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment providers, or other third-party services.

These websites operate independently and may have their own privacy policies and data collection practices.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

Chicnpert.com is not responsible for the privacy practices of independently operated third-party websites.

16. WooCommerce and Customer Accounts

Our website may use WooCommerce to manage online shopping functionality.

When you place an order or create an account, relevant information may be stored in our website’s order management system.

This information may include:

• Customer account details

• Billing and shipping information

• Products purchased

• Order totals

• Payment status

• Order notes

• Shipping information

• Refund and return records

We use this information to process purchases, manage customer accounts, provide customer service, and meet legal obligations.

Customers may request access to or deletion of eligible account information, subject to applicable retention requirements.

17. Fraud Prevention and Transaction Verification

To protect our customers and business, we may review orders for potential fraud, unauthorized payments, or suspicious activity.

This may involve checking transaction information, billing and delivery details, device information, and payment verification results.

Where necessary, we may contact customers to verify an order before dispatch.

We may suspend or cancel transactions that present significant security or fraud concerns, subject to applicable laws and contractual obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or legal requirements.

Any revised policy will be published on this page with an updated effective date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically.

19. Contact Information

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your privacy rights, please contact us.

Website: https://chicnpert.com

Business Location: India

Customer Support: Contact Us page on Chicnpert.com

Privacy Contact Email: [Insert official privacy or support email address]

Business / Legal Entity Name: [Insert registered business name]

Registered Business Address: [Insert complete business address]

We will review privacy-related inquiries and respond in accordance with applicable law.

Chicnpert.com – Your Trusted Destination for Quality Indian Products Worldwide.

We are committed to protecting customer information and providing a transparent, secure, and reliable online shopping experience.