Effective Date: Feb 24, 2026
Thank you for purchasing from Chicnpert. We want you to be satisfied with your purchase. This policy outlines the terms and conditions under which returns and refunds may be granted.
Digital Product Disclosure
1. All products sold on our website are digital software license keys delivered electronically via email or customer dashboard.
2. No physical product is shipped.
3. By completing a purchase, you acknowledge that:
- You are purchasing a digital product.
- Delivery is considered completed once the license key is sent to your registered email or made available in your account.
- Digital products may not be eligible for return once delivered.
- We cannot cancel an order after the license key has been issued.
💻Refund Policy
Our digital products are delivered electronically. Once a license key, subscription, or software download has been delivered, it is considered used and generally non-refundable. However, we may offer refunds in the following cases:
✅ 1. Eligible for Refund
- Duplicate Purchase You accidentally purchased the same product more than once.
- Non-Delivery (no license/access after 24 hours and support cannot resolve)
- Technical Issues not resolved within 7 business days
- Unintended Subscription Renewal, reported within 7 days and unused
❌2. Not Eligible for Refund
- Change of mind
- System incompatibility (if requirements were clearly stated)
- Late requests (after refund window)
- Non-use or forgetting to cancel a subscription
📦3. Return Instructions:
- Email support@chicnpert.com with:
- Order number
- Reason for return
- Screenshot (If product is non working)
- Wait for approval and return instructions.
- Return the item in its original condition and packaging.
- Once received and inspected, we will process your refund or replacement.
⏳ 4. Refund Request Window
- Digital products: Refund requests must be made within 14 days of purchase.
📩 5. How to Request a Refund
To request a refund or return, contact us at:
📧 Email: support@chicnpert.com
Include the following:
- Your full name
- Order number
- Product(s) involved
- Reason for refund/return
- Supporting photos or error messages (if applicable)
Our team will respond within 2–5 business days.
⌛ 6. Refund Processing Time
Once a refund is approved, it will be processed within 5 to 10 business days.
- Refunds are issued to the original payment method.
- Processing time may vary depending on your bank or payment provider.
If you haven’t received your refund after 10 business days, please check with your bank or contact our support team.
🔐 7. License Deactivation
If you are granted a refund for a digital product, you agree to:
- Stop using the software immediately
- Uninstall and delete all copies
- Cease use of any associated license keys
We reserve the right to deactivate licenses for refunded purchases.
⚠️ 8. Chargebacks
If a chargeback is initiated without contacting us first, we may:
- Suspend or terminate your account
- Deactivate active licenses
- Deny future purchases
Please reach out to us first — we’re here to resolve issues fairly and quickly.
📞 9. Contact Us
If you have any questions or need help with a return or refund, contact us:
📧 Email: support@chicnpert.com
🌐 Website: https://chicnpert.com
📅 Business Hours: Monday–Friday, 9am–5pm, IST
This Return and Refund Policy may be updated periodically. Please review this page regularly for any changes.
